International Patients: Welcome to our international office (COIP)


We are pleased to announce our Coordinating Office for International Patients to cater for the international demand for our medical services. 

The office serves as the administrative focal point for elective overseas patients. It also provides information concerning our specialised clinical departments, facilities, costs and services.

The following pages will tell you everything you need to know about the process, from the initial inquiry to the treatment costs and inpatient care in our clinics at Düsseldorf University Hospital.

We understand your concerns and those of your loved ones when medical treatment becomes necessary. Our aim is to coordinate the treatment process for yourself and your family making it as unstressful as possible. Rest assured you will be in expert hands.

We wish you a pleasant stay and speedy recovery.



Welcome to Düsseldorf University Hospital. It is our wish to assist you, to the best of our ability, by offering…


Our team: 

  • Margarita Stötzer
  • Lina Alsayah

We speak:

  • German
  • English
  • Arabic
  • Russian

Contact us:

COIP@med.uni-duesseldorf.de 

Telephone: 

  • +49 211 81-16132
  • +49 211 81-06274

Consultation hours: 

Our telephone consultation hours are from Monday to Friday from 10 am to 12 am and from 2 pm to 4 pm.


If you are statutory health insured within the European Union and you would like to receive treatment abroad using the form S2 please contact the office D02.2.7 (Mrs. Anna Müller, Mrs Barbara Wziontek) by e-mail Kostenklaerung@med.uni-duesseldorf.de 

phone: +49 211 81-17173

Please note: Check-ups , second opinions and rehabilitations are not offered.


Important information


What we need from you when you make a request for treatment.

1.) Patient master data to be filled in by the patient before treatment, see separate form “Personal data for selfpayers”  !Attention!: Without this form no treatment is possible! 

2.) Passport copy of the patient (and of the patients intermediary if he represents the patient)

3.) Medical information provided by the patient from pre-treating bodies in English or German language (doctors, hospitals, etc.) 

4.) Release from obligation to secrecy and authorization - see separate form 

5.) Service charge for the doctors treatment assessment and preparation of the costs estimate of € 100 (will be offset against the final invoice after the treatment has taken place) 

What´s next?

6.) Based on the medical information you send us our experts propose a therapy. 

7.) Due to this therapy we draw up for the patient the estimated costs for the treatment and send it by e-mail to the patient (or represents if there is a power of authorization).

8.) The patient transfers the sum in total. (Advance payment)

9.) After receiving the sum in total, we arrange for the patient an appointment. 

10.) We write an invitation if needed, with date of appointment. 

11.) The patient comes to our office (COIP) for admission, followed by treatment. 

12.) After discharging the patient we raise the final invoices and if so refund money on to patient´s account. 

Please note...
  • We work on base of advance payment. Payments must be made by bank transfer or VISA/EC card exclusively to the University Hospital Düsseldorf account. Please avoid cash payments. These can only be accepted in exceptional cases, up to a maximum of €10,000.
  • The University Hospital Düsseldorf does not cooperate with agencies or intermediaries.
  • Cost reimbursements by embassies require prior approval from the COIP.
  • The UKD does not pay any commission for referring patient. UKD employees are not permitted to accept commissions or gifts.

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